Executive Lane LLC
Terms
The terms that apply when you reserve or use Executive Lane LLC’s private transportation service. This page describes our current business rules in plain language; it is not legal advice.
Your Reservation
Making a reservation
Placing a reservation through our booking system is your agreement to these terms and to our Cancellation, Refund & No-Show Policy. All reservations are subject to vehicle and chauffeur availability at the time you book.
Payment
Payment obligation
You agree to pay the price shown at the time of booking. Airport and point-to-point reservations are paid in full at booking. Hourly and wedding or special-event reservations require a deposit at booking, with the remaining balance charged automatically before your trip. Payment is processed securely by Stripe; see our Privacy Policy for how payment information is handled.
Your Vehicle
Vehicle and service details
Reservations are fulfilled using our Cadillac Escalade ESV, seating up to 7 passengers with room for up to 6 bags. Meet & Greet airport pickup is available as an optional add-on for $25. Hourly service starts at $125 per hour with a 2-hour minimum. Wedding and special-event reservations require a 25% booking deposit. Final pricing is always confirmed at the time of booking.
Your Information
Information you provide
You agree to provide accurate pickup and destination information, contact details, and, for airport trips, accurate flight information. Providing inaccurate information may affect our ability to complete your reservation as planned.
Passengers & Luggage
Passenger and luggage responsibility
You are responsible for your own belongings during your reservation. Please keep luggage within the vehicle’s stated capacity and let us know your luggage needs when you book, so the right vehicle is ready for you.
Waiting Time
Waiting and grace periods
Standard pickups include a 15-minute grace period; airport pickups include a 30-minute grace period. A waiting charge of $1 per minute applies after the applicable grace period. See the full Cancellation, Refund & No-Show Policy for complete details, including our no-show and flight-delay terms.
Cancellations & Rescheduling
Cancellation, refund and rescheduling
Cancellation, refund, no-show and rescheduling terms, including our 24-hour and 72-hour windows and the wedding deposit policy, are set out in full in our Cancellation, Refund & No-Show Policy, which is part of these terms.
Conduct
Lawful and respectful use
You agree to use Executive Lane’s service for lawful purposes, and to treat the vehicle and your chauffeur with respect. We may decline or end a reservation in situations involving illegal activity or behavior that threatens the safety of the chauffeur, passengers or vehicle.
Limitation
Limitation of liability
Executive Lane LLC provides private transportation service in good faith and works to arrive on time and complete every reservation as booked. To the extent permitted by law, Executive Lane LLC’s liability for any claim arising from a reservation is limited to the amount paid for that reservation.
Contact
Questions about these terms
Contact Executive Lane LLC directly with any question.
Changes
Changes to these terms
We may update these terms from time to time as our service or policies change. Please check back periodically for the current version.