Executive Lane LLC
Terms of Service
The terms that apply when you reserve or use Executive Lane LLC’s private transportation service. This page describes our current business rules in plain language; it is not legal advice.
Your Reservation
Making a reservation
Placing a reservation through our booking system is your agreement to these terms and to our Cancellation, Refund & No-Show Policy. All reservations are subject to vehicle and chauffeur availability at the time you book.
Payment
Payment obligation
You agree to pay the price shown at the time of booking. Airport and point-to-point reservations are paid in full at booking. Hourly and wedding or special-event reservations require a deposit at booking, with the remaining balance charged automatically before your trip. Payment is processed securely by Stripe; see our Privacy Policy for how payment information is handled.
Your Vehicle
Vehicle and service details
Reservations are fulfilled using our Cadillac Escalade ESV, seating up to 7 passengers with room for up to 6 bags. Meet & Greet airport pickup is available as an optional add-on for $25. Hourly service starts at $125 per hour with a 2-hour minimum. Wedding and special-event reservations require a 25% booking deposit. Final pricing is always confirmed at the time of booking.
Your Information
Information you provide
You agree to provide accurate pickup and destination information, contact details, and, for airport trips, accurate flight information. Providing inaccurate information may affect our ability to complete your reservation as planned.
Passengers & Luggage
Passenger and luggage responsibility
You are responsible for your own belongings during your reservation. Please keep luggage within the vehicle’s stated capacity and let us know your luggage needs when you book, so the right vehicle is ready for you.
Waiting Time
Waiting and grace periods
Standard pickups include a 15-minute grace period; airport pickups include a 30-minute grace period. A waiting charge of $1 per minute applies after the applicable grace period. See the full Cancellation, Refund & No-Show Policy for complete details, including our no-show and flight-delay terms.
Cancellations & Rescheduling
Cancellation, refund and rescheduling
Cancellation, refund, no-show and rescheduling terms, including our 24-hour and 72-hour windows and the wedding deposit policy, are set out in full in our Cancellation, Refund & No-Show Policy, which is part of these terms.
Conduct
Lawful and respectful use
You agree to use Executive Lane’s service for lawful purposes, and to treat the vehicle and your chauffeur with respect. We may decline or end a reservation in situations involving illegal activity or behavior that threatens the safety of the chauffeur, passengers or vehicle.
Limitation
Limitation of liability
Executive Lane LLC provides private transportation service in good faith and works to arrive on time and complete every reservation as booked. To the extent permitted by law, Executive Lane LLC’s liability for any claim arising from a reservation is limited to the amount paid for that reservation.
Text Messages
SMS/MMS text message terms
Executive Lane LLC offers an optional text messaging service (SMS/MMS) for customers with a transportation booking. By selecting the separate, unchecked SMS checkbox next to your mobile phone number on our booking form, you agree to receive text messages from Executive Lane LLC related to your transportation booking, including booking confirmations, pickup reminders, driver and vehicle information, trip updates, schedule changes, and customer support. These are transactional and customer-care messages; we do not send promotional or marketing texts.
To stop messages, reply STOP. For help, reply HELP. You can also contact us at (770) 885-8494 or hmvandorn@executivelanellc.com.
- Optional: Consent is not required as a condition of purchase. You can reserve a ride without agreeing to text messages.
- Frequency: Message frequency varies with your booking.
- Cost: Message and data rates may apply.
- Opt out: Reply STOP at any time to stop receiving text messages. You may receive one final message confirming your request. Your reservation is not cancelled by opting out, but we will contact you by email or phone instead of text.
- Help: Reply HELP for assistance, or contact us at (770) 885-8494 or hmvandorn@executivelanellc.com.
- Delivery: Carriers are not liable for delayed or undelivered messages.
How we handle your mobile phone number and your messaging choice is described in our Privacy Policy.
Contact
Questions about these terms
Contact Executive Lane LLC directly with any question.
Changes
Changes to these terms
We may update these terms from time to time as our service or policies change. Please check back periodically for the current version.