Frequently Asked Questions

Reserve as early as you can, especially for airport trips, weekends, weddings and major Atlanta events. Same-day requests are accepted when a vehicle is available, and the booking system checks availability as you reserve.

Yes. Executive Lane provides private pickup and drop-off for Hartsfield-Jackson Atlanta International Airport, for both arrivals and departures. You enter your flight number and airport when you book.

The vehicle has a listed luggage capacity, shown when you choose it during booking. Tell us your luggage in the reservation so we can plan for it.

Yes. A child seat can be added to your reservation as an add-on, up to three seats, priced per seat. Select it during booking.

Yes. You can book one way or round trip. A round-trip reservation holds both legs of your journey.

Yes. Hourly, as-directed service is available for meetings, multiple stops, appointments and full-day itineraries. Your reserved time is held for you.

It depends on the service. Airport transfers and point-to-point trips are paid in full when you book. Hourly and wedding or special-event reservations take a deposit at booking, with the remaining balance charged automatically before your trip. If you book inside that window, the full amount is charged at booking.

After you reserve, you receive an email confirmation with your reservation number and trip details, plus a receipt. For deposit bookings you also get a reminder before the balance is charged, with a secure link to view your reservation.

Meet & Greet is an optional airport add-on for $25: instead of standard curbside pickup, your chauffeur meets you inside the terminal, near baggage claim or arrivals, and helps you out to the vehicle. Select it when you book your airport trip.

Yes. Weddings and special events are booked as hourly service, so your vehicle and chauffeur are reserved for the time you need on the day.

Airport, point-to-point and hourly reservations can be canceled at least 24 hours before your scheduled pickup for a full refund; cancellations made after that are non-refundable. Weddings and special events require a 25% non-refundable deposit. See the full Cancellation, Refund & No-Show Policy for every detail.

The 25% wedding and special-event deposit is non-refundable. If you cancel more than 72 hours before your scheduled pickup time, any amount you paid above that deposit is refunded; cancellations within 72 hours are non-refundable. See the full policy.

If we cannot reach you using the contact information on your reservation, and you have not appeared once the applicable grace period has passed, the reservation may be treated as a no-show. No-show reservations are non-refundable.

Standard pickups include a 15-minute grace period; airport pickups include a 30-minute grace period. After that, a waiting charge of $1 per minute applies.

Yes. Request the change before the cancellation deadline that applies to your reservation type and there is no penalty, subject to vehicle availability. A request made after that deadline is treated as a cancellation.

A delayed flight is not automatically treated as a no-show. If you gave us accurate flight information when you booked and stay reasonably reachable, we plan around the delay. Executive Lane does not currently have an automated flight-tracking system, so please contact us directly if your flight time changes.