Executive Lane LLC
Cancellation, Refund & No-Show Policy
A plain-language guide to how cancellations, deposits, waiting time and rescheduling work for Executive Lane reservations.
Airport & Point-to-Point
Airport and point-to-point reservations
You can cancel at least 24 hours before your scheduled pickup time for a full refund. Cancellations made less than 24 hours before pickup are non-refundable.
Hourly Service
Hourly reservations
You can cancel at least 24 hours before your scheduled pickup time for a full refund. Cancellations made less than 24 hours before pickup are non-refundable.
Weddings & Special Events
Wedding and special-event reservations
Wedding and special-event reservations require a 25% booking deposit, which is non-refundable. If you cancel more than 72 hours before your scheduled pickup time, any amount you paid above that 25% deposit is refunded. Cancellations made within 72 hours of your scheduled pickup time are non-refundable.
Rescheduling
Changing your reservation date or time
You can request to reschedule at no penalty if your request is made before the cancellation deadline that applies to your reservation type, above. Rescheduling is subject to vehicle availability. A reschedule request made after that deadline is treated as a cancellation under the policy above.
Waiting & Grace Periods
How long your chauffeur waits
Standard Pickups
A 15-minute grace period is included before any waiting charge applies.
Airport Pickups
A 30-minute grace period is included, to allow for deplaning, customs and baggage claim.
After the Grace Period
A waiting charge of $1 per minute applies once the grace period has passed.
No-Shows
If a passenger does not appear
If we cannot reach you using the contact information on your reservation, and you have not appeared once the applicable grace period has passed, Executive Lane may treat the reservation as a no-show. No-show reservations are non-refundable.
Flight Delays
If your flight is delayed
A delayed flight is not automatically treated as a no-show. If you provided accurate flight information when you booked and stay reasonably reachable, we plan your pickup around the delay.
Executive Lane collects your flight number and airport at booking, but we do not currently have an automated flight-tracking system. If your flight time changes, please contact us directly as soon as you know, so we can adjust your pickup.
Questions / Contact
Questions about this policy
Contact Executive Lane LLC directly and we will help with your reservation.